FAQs

FAQs

At SYB we know that everyone loves receiving gifts. That's why we take extra care to ensure the shipping process is as simple as selecting the gift itself.

The box I'm buying is a gift, what happens with the receipt?
All receipts are sent electronically via email.

How long will it take to be delivered?
We carefully create each of our beautiful boxes as they’re ordered, so orders can take up to 2 days to be processed, then allow 48 hours for delivery in the UK. For European orders please allow 4-9 days as stated below. Orders made after 10.00am on Saturday will be sent first thing Monday morning. 

Can I chose a specific date and address for the box to be delivered to?
We’d love to help you make someones day extra special by receiving a box right on their doorstep. Email us hello@selectyourbox.co.uk with ‘SPECIAL’ as the subject and we'll contact you within 24 hours to make this happen.

Can the box be sent to me, so I can alter it if I want?
All of our boxes are made up ready for the receiver to open. However, if you have a few extra surprises of your own to include, we’ll leave the ribbon undone so you can tie the bow.

Where do you ship to?
We ship to the UK, Ireland and the following European countries;

£10 and up to 4 days shipping - Austria, Belgium, Czech Republic, Denmark, France, Germany, Hungary, Ireland, Luxembourg, Netherlands, Poland & Slovenia,

£15 and up to 6 days shipping - Estonia, Italy, Latvia, Lithuania, Portugal, Slovakia, Spain & Sweden.

£20 and up to 9 days shipping - Bulgaria, Croatia, Finland, Greece & Romania.

What's your refund policy?
Refunds and exchanges are only offered in the unfortunate event of products arriving damaged or broken. However, it's important to us that you're 100% satisfied with your SYB experience; if for any reason you are unsatisfied with your box, please do email us and we will do our best to solve the issue. 

Do the boxes look just like the pictures?
Yes! We have beautiful black snap shut boxes that are meant to be kept and used after. It is the perfect keepsake to store your jewellery or favourite pieces. We pack the boxes in an even bigger box with added protection when shipping, to keep the boxes looking lovely.

I'm ordering multiple gifts, but they're all being sent to me. How will I know whose is whose?
Wow, those lucky lucky people! We can attach a little tag with the name of each receiver on their boxes. 

What's inside the boxes?
Exactly what you see on each product page. On the very rare occasion that an item is out of stock, we will personally contact you with options of equally beautiful replacements.

Can I 'add a message' with my gift?                                                        
Yes, just select one of our personalised cards, pass on the message and we'll do the rest!

Can I order multiple 'customized' boxes for a special event?
Of course! We’d love to work with you to create your very own special gift. From corporate and weddings events, to baby showers and hen-do's, let us source the products to help make that unique gift perfect. Get in touch!

How big are the boxes?
All of our boxes are 28 x 22 x 11cm

Haven't answered your question? We'd love to help, email us hello@selectyourbox.co.uk and we'll get straight back to you.